Shipping & Returns

DELIVERY

  1. All orders are processed and dispatched within 2 to 3 working days upon verification of payment.
  2. Delivery is carried out twice a week. (8am Tuesday and Friday ONLY)
  3. Order must be made before 10pm(Monday & Thursday) for following day delivery. Order made after 10pm on a Monday will be delivered on Friday and vice versa.
  4. Estimated delivery time 3-8 working days.
  5. Postage Sabah = RM7 / Sarawak & Labuan = RM9 / West Malaysia = RM10
  6. Free postage for purchase above RM100.
  7. Tracking numbers will be provided by email once shipped.

Returns

  1. We accept returns , except for Sales items . 
  2. If there is any damages please Email us within 2 days after item received. 
  3. ALL RETURNS MUST BE SENT BACK WITHIN 5 WORKING DAYS .
  4. Return Reason (1) Stained & damage item ; Initial & return shipping cost will be borne by Sistersjumpsuit .
  5. Return Reason (2) Do not like the item & Item quality not up to expectation : Initial & return shipping cost will be borne by buyer .
  6. Please note that return parcels may take up to 10 working days to be processed.
  • Note :
  • Please allow 20-30% discrepancy in the product color due to lighting and monitor resolution (actual may appear darker/brighter). In such cases, the variance may not be considered as a defect.
  • There might be 1inces-2inces differences in the measurements given due to the different stretchable quality of the material and the way measurement is taken.  Please do check the measurements given in our products and compare with your existing dresses for best fit. 

Email Sample for RETURN

  • Email subject : RETURN FORM
  • ORDER NUMBER:
  • PRODUCT(s) NAME :
  • REASONS : example (Defective Items- attach photo(s) TRACKING NUMBER : ( Kindly provide tracking number of the return parcel )
  • RETURN PARCEL RECEIPT : (ONLY IF SHIPPING COST BORNE BY SISTERSJUMPSUIT)
  • CUSTOMER NAME:
  • CONTACT NUMBER:

Fill it up and email to sistersstoremy@gmail.com
Return your items to the address shown below:
Name : Sisters Store
Address: 193, LORONG 6 , TAMAN SRI SABANDAR ,89200 ,TUARAN ,SABAH
Contact No : 0146561509